FAQ and

When you come to collect the camper you should bring with you:
Driving license of all the named drivers. Credit card in the name of the hirer. This should have enough funds to cover any of the security deposit options(maximum €2000).
Passport / I.D. Pick-up is possible after 4 pm.

Please let us know if you would like an earlier collection. We will look at our existing schedules and see if this is possible.

You must notify us as soon as you know about the delay. If you arrival runs into our out of office hours or if you fail to notify us of any delay you will be charged 50€ fee for staff waiting time.

The number of additional drivers is unlimited. We require full details of all drivers at the latest when handing over the camper (presentation of the original driver's licence and ID card). Only the person entered in the reservation must actually be present at the handover. The amount of the deposit refers to the youngest driver indicated.

You can also book and drive your camper with us as a young driver under the age of 21. The prerequisite is that you have had a driving licence class B for at least one year. The security deposit required in that case is 2000 EUR, unless the extra insurance package is booked.

In addition to the daily rental price there is an obligatory one-time service fee of 99 € per rental.
This fee includes the following services:

• Extensive briefing at the handover site
• Operating fuels like motor oil, AdBlue and gas
• Exterior cleaning

The deposit normally is 2000€. If you have chosen the Advanced insurance package the deposit is reduced to 1000€ if you have booked the Complete insurance package the deposit is reduced to 500€. The deposit can only be paid by credit card. After returning the camper any damages will be deducted from the deposit and the difference will be refunded after the damage has been settled. If there are no damages we release your deposit on the same day, the timing depends on your bank .

Our holiday bonus enables you to get 7% discount already from travelling more than 7 days with us. The longer you travel, the more you save. You can get up to 15% discount for travelling 22+ days.

There are also some really cool low-season deals. Check out our calendar to see the prices, and subscribe to our social media to receive the best offers.

Dog Adventure Kit
Planning to bring your furry friend? Our essential dog kit is required for a pet-friendly adventure and includes everything your pet needs to travel comfortably: protective seat covers, a ground anchor for secure outdoor time, a cozy bed, and food and water bowls. This kit also simplifies post-trip cleanup, ensuring a hassle-free return.

Extra Camping Chair
If your travel group expands beyond two, consider adding another foldable camping chair to your booking. It’s perfect for relaxing outdoors and enjoying São Miguel’s stunning natural
landscapes together.

Child Seats
Travel with peace of mind knowing your little ones are secure. Our child seats are suitable for children up to 150 cm or age 12. For smaller adventurers, toddler seats cater to ages 9 months
and up, supporting weights from 8 to 36 kilograms.

You will receive your camper freshly vacuumed, wiped and cleaned when you hand it over. If you hand it over to us in the same way, you will not incur any additional costs. Please also empty the toilet and the waste water tank. We show you how and where to do it during the briefing. If the interior is not clean or you don't want to take care of the cleaning, you can purchase the cleaning package for 99 eur. If you have purchased the dog package, special cleaning is included. If the toilet and grey water tank are heavily soiled or emptied, we charge a surcharge for the work involved (you can find out more about the prices in our T&C’s).

If you plan to travel with pets you can book the pet package together with your van.
It includes: dog bed, seat covers, bowls, ground anchor and extra cleaning.

We have created free itineraries where we cover the main sights, off-beaten spots and also share some personal recommendations.

You can check the best camping spots on our park4night map, we have tested them, so you don't have to worry. Wild Camping In Portugal is allowed again. According to the Highway Code in articles 48 and 50-A, it states: Overnight stays are allowed up to a maximum of 48 hours in the same municipality and are prohibited in areas of the Natura 2000 network and protected areas. Overnight stays between 21:00 and 7:00 are allowed.
Failure to comply with the law could result in a fine of 30 € up to 600 €. The autonomous islands such as Madeira or Azores follow the general Portuguese laws, especially if you are caught lighting a fire, the fines can be severe. Every year, forests burn in Portugal due to uncontrolled fires.
Please visit our blog for more details.

Furnas: Open from July 1 to September 30 every year. Motorhomes, caravans, and cars with roof tents can only park in the car park but can use the campsite facilities. Facebook Page
Sete Cidades: Free camping with space for motorhomes. Includes fresh water, WC, and shower facilities. Some reviews suggest it can be noisy at times, so it’s better to check during specific days. Google Maps Link

The water tank can be refilled as part of the service offered at campsites or at the gas stations. We offer you a spare tank so you can do it, in case there is no hose.

No - your van just needs to be cleaned, the waste water tank/WC must be emptied and fuel refilled before drop off.

We cover this question on the handover of the van.

Upon collecting your camper, you’ll set a return time with our team, scheduled between 8 AM and 11 AM on your final day. If you find yourself wanting to enjoy just a bit more time with the camper, we’re often able to accommodate extended returns, depending on our upcoming reservations and availability of campers. To ensure we can meet your needs, please inform us of your desired return time at least one day before you're due to drop off the camper. While we don't charge a late return fee, the feasibility of extending your time depends on our scheduling flexibility.

When you pick up your camper, it will be in pristine condition—thoroughly vacuumed and with all surfaces wiped clean, ensuring you start your adventure in the utmost comfort. We ask that you return the camper in the same clean condition to avoid any additional charges. Cleaning may not be the most exciting part of your trip, which is why we offer convenient options to help you manage this responsibility.

Pre-booked Cleaning Package: For those who prefer to avoid the end-of-trip cleanup, we offer a convenient cleaning package. When booked at the time of your reservation or vehicle pick-up, this service is available for €99. Booking this package in advance allows us to schedule our cleaning in the most efficient manner, keeping costs down and ensuring all campers are promptly ready for the next adventure.

Last-Minute Cleaning Service: If you return the camper without pre-booking the cleaning package and it requires interior cleaning, a charge of €129 will apply due to the need for last-minute scheduling and organization. To minimize your costs and ensure a smooth return process, we recommend booking the cleaning package when you make a reservation or pick up the camper.

Exterior Cleaning: While exterior washing is not required, please ensure the camper is not excessively dirty as this can obscure potential damages. If the camper is returned excessively dirty, we will still perform an initial inspection, but the full vehicle check-in and final inspection process will only be completed after the camper has been properly cleaned. This delay in the full check-in process could subsequently delay the return of your deposit.

In all cases, we require the camper to be returned broom clean, meaning it should be tidy and free of trash. If the toilet cassette is unemptied or returned heavily soiled, additional surcharges will apply as outlined in our Reference price table.

When it’s time to return your camper, please make sure it is cleaned and that all personal belongings are removed from the car, including cabinets, storage areas, and the fridge. There should be no food or rubbish left inside either. Ensure the camper comes back with a full tank of fuel. If you prefer, we offer a refueling service for a flat fee of €30 plus the cost of the fuel, which allows you to return the camper without stopping to refuel.

For an even smoother return, you don't need to worry about topping up the fresh water tank or adding Ad Blue. We take care of these details so you can maximize your remaining time enjoying your adventures.

In case of a breakdown or malfunction of your camper, please contact us immediately as well as the insurance for the roadside assistance service. In the case of an accident, you have to inform the local police. In addition, you need to report every breakdown, damage and any accident immediately to the Amped Campers customer service. All important contact details of the insurance and customer service you will receive at the pick-up. Following an accident a standardized European Accident Report on site must be filled, signed by all parties involved in the accident and handed over to Amped Campers - for details, please see our Terms and Conditions.